Effective Date: 1 January 2026
Last Updated: 1 January 2026
At Skinmyth™ Lab (“Skinmyth™”, “we”, “our”, or “us”), customer satisfaction is our top priority. We stand behind the quality of our Korean-inspired skincare range introduced in Pakistan and aim to provide a transparent, fair, and professional return and refund process.
By placing an order with Skinmyth™, you agree to the terms outlined in this Return & Refund Policy.
1. Eligibility for Returns
We accept valid return requests within 3 days from the date of successful delivery of your order.
To be eligible for a return:
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The request must be initiated within 3 calendar days after delivery
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The product must be unused, unopened, and in original packaging
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The product must be in the same condition as delivered
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Proof of purchase (order number or receipt) must be provided
Requests submitted after the 3-day window will not be eligible for return.
2. Valid Reasons for Return or Refund
Skinmyth™ follows a No Question Asked Policy for returns and refunds when the reason provided is valid. Valid reasons include, but are not limited to:
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Incorrect product delivered
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Damaged or leaking product upon arrival
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Missing items in the order
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Manufacturing defect
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Product expired or near expiry at the time of delivery
Once a valid reason is confirmed, no further questioning or justification will be required.
3. Refund Policy
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Refunds are issued within 3 days after approval of a valid return or refund request
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Refunds will be processed through the original payment method where applicable
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For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as mutually agreed
Please note that delivery charges are non-refundable unless the return is due to an error on our part.
4. Exchange Policy
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Exchanges are subject to product availability
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If the replacement product is unavailable, a refund will be issued instead
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Exchanges follow the same 3-day return request window from the delivery date
5. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund, unless defective or incorrectly delivered:
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Opened or used skincare products
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Products damaged due to misuse or improper storage
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Sale, clearance, or promotional items (unless damaged or incorrect)
6. How to Request a Return or Refund
To initiate a return or refund request, please contact us within 3 days of delivery with the following details:
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Order number
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Product name(s)
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Reason for return or refund
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Clear images or video (if applicable)
Contact Details:
Email: skinmyth.pk@gmail.com
WhatsApp / Phone: +92-329-3047375
7. Processing Time
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Return requests are reviewed within 24–48 hours
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Approved refunds are issued within 3 business days
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Processing time may vary slightly due to banking or payment gateway delays
8. Policy Abuse
Skinmyth™ reserves the right to refuse returns or refunds in cases of repeated misuse, fraud, or violation of this policy.
9. Policy Updates
Skinmyth™ Lab reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Updates will be effective immediately upon posting.
10. Contact Us
For any questions regarding returns or refunds, please contact:
Skinmyth™ Lab
Pakistan
© 2026 Skinmyth™ Lab. All Rights Reserved.