Returns and Refunds Policy

Effective Date: 1 January 2026
Last Updated: 1 January 2026

At Skinmyth™ Lab (“Skinmyth™”, “we”, “our”, or “us”), customer satisfaction is our top priority. We stand behind the quality of our Korean-inspired skincare range introduced in Pakistan and aim to provide a transparent, fair, and professional return and refund process.

By placing an order with Skinmyth™, you agree to the terms outlined in this Return & Refund Policy.

1. Eligibility for Returns

We accept valid return requests within 3 days from the date of successful delivery of your order.

To be eligible for a return:

The request must be initiated within 3 calendar days after delivery
The product must be unused, unopened, and in original packaging
The product must be in the same condition as delivered
Proof of purchase (order number or receipt) must be provided

Requests submitted after the 3-day window will not be eligible for return.

2. Valid Reasons for Return or Refund

Skinmyth™ follows a No Question Asked Policy for returns and refunds when the reason provided is valid. Valid reasons include, but are not limited to:

Incorrect product delivered
Damaged or leaking product upon arrival
Missing items in the order
Manufacturing defect
Product expired or near expiry at the time of delivery

Once a valid reason is confirmed, no further questioning or justification will be required.

3. Refund Policy

Refunds are issued within 3 days after approval of a valid return or refund request
Refunds will be processed through the original payment method where applicable
For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as mutually agreed

Please note that delivery charges are non-refundable unless the return is due to an error on our part.

4. Exchange Policy

Exchanges are subject to product availability
If the replacement product is unavailable, a refund will be issued instead
Exchanges follow the same 3-day return request window from the delivery date

5. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund, unless defective or incorrectly delivered:

Opened or used skincare products
Products damaged due to misuse or improper storage
Sale, clearance, or promotional items (unless damaged or incorrect)

6. How to Request a Return or Refund

To initiate a return or refund request, please contact us within 3 days of delivery with the following details:

Order number
Product name(s)
Reason for return or refund
Clear images or video (if applicable)

Contact Details:
Email: skinmyth.pk@gmail.com
WhatsApp / Phone: +92-329-3047375

7. Processing Time

Return requests are reviewed within 24–48 hours
Approved refunds are issued within 3 business days
Processing time may vary slightly due to banking or payment gateway delays

8. Policy Abuse

Skinmyth™ reserves the right to refuse returns or refunds in cases of repeated misuse, fraud, or violation of this policy.

9. Policy Updates

Skinmyth™ Lab reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Updates will be effective immediately upon posting.

10. Contact Us

For any questions regarding returns or refunds, please contact:

Skinmyth™ Lab
Pakistan

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